FAQ

Frequently Asked Questions

How long does delivery take?

UK Standard Delivery usually takes 3–5 business days. Express Delivery usually takes 1–2 business days.

How much is delivery?

UK Standard Delivery is £4.99. Express Delivery is £6.99.

Can I return my order?

Yes. Eligible UK orders can be cancelled and returned within 14 days, subject to our Return & Refund Policy.

Can I exchange my shoes?

Exchanges are subject to availability. Please contact us before returning your order.

What condition must returned shoes be in?

Shoes should be unworn except for reasonable inspection or trying them on as you would in a shop. Please keep the original packaging where reasonably possible.

What if I receive damaged or incorrect shoes?

Please contact us at contact@ayzal.co.uk as soon as possible with your order details and information about the issue.

How can I contact Ayzal?

You can contact us at contact@ayzal.co.uk for questions about orders, products, delivery, returns, or refunds.