Return and Refund Policy

Last updated: September 24, 2026

At Ayzal, we want you to be happy with your purchase. If you are not satisfied with your order, you may be able to return it in accordance with this policy and your statutory consumer rights.

Your Right to Cancel

If you are a customer in the UK, you generally have the right to cancel your online order within 14 days after receiving your goods without giving a reason.

After notifying us that you want to cancel, you generally have a further 14 days to return the goods.

This cancellation right does not affect your statutory rights relating to faulty, damaged, or incorrectly supplied goods.

Return Conditions

To help us process your return, shoes should be returned:

• In their original condition.

• Unworn, except where reasonably necessary to inspect or try the shoes as you would in a shop.

• With the original packaging, where reasonably possible.

• With any included accessories, tags, or other items supplied with the product.

You may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, where permitted by law.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible at contact@ayzal.co.uk.

Your statutory consumer rights are not affected by this policy.

Return Shipping

For a change-of-mind return, return shipping costs may be the customer's responsibility unless otherwise stated by Ayzal.

If an item is faulty, damaged, or incorrectly supplied, please contact us before returning it so that we can provide appropriate instructions.

Refunds

Once we receive your returned item and confirm that a refund is due, we will process the refund in accordance with applicable law.

For eligible cancellations under UK consumer law, refunds are generally made within 14 days of receiving the returned goods.

Where required by law, the refund will include the cost of standard delivery paid for the original order. Any additional cost for a more expensive delivery option may not be refundable.

Refunds are normally made using the original payment method unless otherwise agreed or permitted by law.

How to Request a Return

To request a return or cancellation, contact us at:

Email: contact@ayzal.co.uk

Please include your order number and a brief description of your request.

We will provide return instructions where applicable.

Exchanges

If you would like to exchange an item for another size or product, please contact us at contact@ayzal.co.uk.

An exchange may be subject to product availability.

Statutory Rights

Nothing in this policy limits or excludes any rights you have under applicable consumer protection law.

If you have any questions about our Return and Refund Policy, please contact us at contact@ayzal.co.uk.